Terms & Conditions | Simulator
These terms govern the use of the «Pricing Simulator» software product («Simulator») made available by hotellab (“we,” “our,” or “us”). By accessing or using the Simulator, you agree to be bound by these Terms, in addition to our general Terms & Conditions available at https://hotellab.io/content/terms-conditions (the “General Terms”) when and where applicable.
1. Description
Simulator is a proprietary, browser-based educational software product developed by hotellab. It provides an interactive simulation environment where users can make pricing and revenue management decisions for a fictional hotel and observe the outcomes. The Simulator is hosted separately at https://simulator.hotellab.io and is accessible only to approved users.
2. Intellectual Property
All rights, title, and interest in and to the Simulator, including all software code, visual elements, concepts, text, and accompanying training materials (if any), are and shall remain the exclusive property of hotellab. No rights are granted to users other than those expressly stated in these Terms.
Users may not modify, distribute, copy, or reverse-engineer any part of the Simulator.
Users granted access to the Simulator must refer to it clearly and accurately as «hotellab Pricing Simulator» in any materials, including marketing, presentations, academic syllabi, and public references.
3. Access and Licensing
The Simulator may be accessed in one of the following contexts:
- Internal or Direct Training – Delivered directly by hotellab under separate arrangements.
- Academic / Non-Commercial Use – Used by universities or educational institutions under non-commercial terms, typically involving mutual promotion and branding visibility.
- Commercial Use by Partners – Used by certified consultants, training companies, or organizations delivering training services. In such cases, commercial terms (e.g., per-participant fees or revenue share) shall apply as separately agreed.
In all cases, trainers or facilitators must be certified by hotellab before using the Simulator independently. Certification may involve direct supervision for initial sessions.
Access for end users (students, trainees) is granted temporarily and tied to the duration of the relevant course or training session. Permanent access is granted only to certified trainers.
Revocation of Trainer Certification: hotellab reserves the right to revoke a trainer’s certification and, consequently, permanent access to the Simulator at any time at its sole discretion, upon providing the affected trainer with ten (10) calendar days’ prior written notice of the intended revocation. Such revocation may occur, including but not limited to, in cases of breach of these Terms, misuse of the Simulator, or for other reasons deemed necessary by hotellab.
4. Use of Materials
Partners and academic users may create and use their own supporting theoretical content for use with the Simulator. Any use of hotellab-provided materials or guidelines must include appropriate attribution.
Any materials or guidelines provided by hotellab in connection with the Simulator, including but not limited to tutorials, presentations, case studies, or methodological guides, are the intellectual property of hotellab. Users and partners are permitted to use such materials solely within the scope of their use of the Simulator and only with proper attribution to hotellab. Modifying, reproducing, distributing, or publicly displaying any hotellab-provided materials without the prior written consent of hotellab is strictly prohibited.
5. Termination
We reserve the right to suspend or revoke access to the Simulator at any time in the event of a breach of these Terms, misuse of the Simulator, or unauthorized use of our intellectual property.
6. Miscellaneous
These Terms supplement the General Terms of hotellab. In the event of conflict, these Simulator Terms shall prevail with respect to use of the Simulator.
We may update these Terms from time to time. Continued use of the Simulator after such changes constitutes your acceptance of the revised Terms.
Amendments to Terms: hotellab reserves the right to unilaterally amend these Terms at any time. The amended version of the Terms shall become effective upon its publication on the website https://hotellab.io. Continued use of the Simulator after the publication of such amendments constitutes your unconditional acceptance of the revised Terms. hotellab is not obligated to notify users of such changes individually.
7. Disclaimers and Limitation of Liability
Disclaimer of Warranties: “hotellab:Simulator” is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or absence of defects. hotellab does not warrant that the Simulator will operate without interruption, be error-free, or that any defects will be corrected.
Limitation of Liability: To the maximum extent permitted by applicable law, hotellab shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages (including, but not limited to, damages for loss of profits, loss of data, or business interruption) arising out of the use or inability to use the Simulator, even if hotellab has been advised of the possibility of such damages.No Responsibility for User Decisions: The User acknowledges and agrees that hotellab bears no responsibility for any decisions made by the User based on the results or information obtained from the Simulator, nor for any consequences, financial or otherwise, arising from such real-world decisions. The Simulator is solely an educational tool.
9. Governing Law and Dispute Resolution
Agreement shall be governed by and construed in accordance with the applicable laws of Estonia without giving effect to the principles relating to conflicts of laws.
The Parties shall attempt to resolve any dispute arising out of or in connection with these Terms amicably and in good faith. A Party wishing to initiate dispute resolution shall issue a written notice (the “Dispute Notice”) to the other Party.
If the Parties fail to resolve the dispute within thirty (30) business days of receipt of the Dispute Notice, the dispute shall be finally resolved by the courts of Estonia shall have exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) that arises out of, or in connection with the Agreement or its subject matter or formation.
8. Data Privacy
Collection and Use of Data: hotellab may collect certain data related to the use of the Simulator, including but not limited to usage data, interaction statistics, and technical information about the user’s device and browser. This data is collected for the purposes of improving the Simulator’s functionality, analyzing its usage, and providing technical support.
Data Protection and GDPR: hotellab commits to processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Privacy Policy: More detailed information regarding the collection, use, storage, and protection of personal data is available in our Privacy Policy at: https://hotellab.io/privacy-policy/
9. Governing Law and Dispute Resolution
Agreement shall be governed by and construed in accordance with the applicable laws of Estonia without giving effect to the principles relating to conflicts of laws.
The Parties shall attempt to resolve any dispute arising out of or in connection with these Terms amicably and in good faith. A Party wishing to initiate dispute resolution shall issue a written notice (the “Dispute Notice”) to the other Party.
If the Parties fail to resolve the dispute within thirty (30) business days of receipt of the Dispute Notice, the dispute shall be finally resolved by the courts of Estonia shall have exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) that arises out of, or in connection with the Agreement or its subject matter or formation.
10. Force Majeure
hotellab shall not be liable for any failure or delay in performing its obligations hereunder if such failure or delay is caused by circumstances beyond hotellab’s reasonable control (“Force Majeure Event”), including, but not limited to, acts of God, war, acts of terrorism, civil unrest, embargoes, fire, flood, earthquakes, power outages, cyberattacks, hacking incidents, pandemics, strikes, internet or telecommunication failures, or acts or omissions of governmental authorities. The time for performance of such obligations shall be extended for the duration of the Force Majeure Event.
For questions or partnership inquiries, please contact us at: sales@hotellab.io